Accessibility Statement

The Cupertino Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

Digital Accessibility Compliance Guidelines and Goals

We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.

Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.

Operable. We ensure the website is compatible with users’ browsing methods.

Understandable. Our content and information on all amenities is provided in a clear, concise way that avoids ambiguity.

Robust. A wide range of technologies can be used to access our site content.

Continuous Digital Monitoring

Our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at cbono@cghotelgroup.com with a description of the issue you encountered and your contact information. Your experience matters to us.

The Cupertino Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

The Cupertino Hotel is compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property features

Accessible public entrance with an automatic sliding door that opens to 80”.
The registration desk is 47 ½” high. It has space to hand materials back and forth to guests who use wheelchairs. Accessible check-in desk is also available.
Accessible route from the public entrance and rooms to the registration area.
Accessible elevator with braille instructions. Height of the highest button in the elevator is 47”.
Accessible route to the elevator from the public entrance, registration desk and rooms.
Accessible emergency exits: the main entrance with width of 80", back gate with width of 47 ½”, and back gate with width of 36".
Accessible public restroom.
Accessible route from parking area to the main entrance.
Space to accommodate accessible vehicles.
TTY for guest use.
Visual and audible alarms for smoke, fire and emergency.
Guest room televisions have closed captioning or closed captioning decoders are provided.
Braille signage throughout the property.
Service animals are welcome at the Cupertino Hotel.
Accessible food and beverage outlets:
The Lounge, with entrance width of 70 ½” and Patio with entrance width of 70 ½”.
Accessible route to food and beverage outlets from the public entrance and rooms.
Accessible meeting and event facilities:
De Anza Room with door width of 72", Room 336 with door width of 36" and Room 436 with door width of 36".
Accessible route to meeting and event facilities from the public entrance and rooms.
Accessible business center (in the Lounge).
Accessible route to business center from the public entrance and rooms.
Accessible pool with entrance width of 70 ½”. Portable ADA pool lifts available by request.
Accessible route to the pool from the public entrance and rooms.

Accessible guest rooms
If you wish to book an ADA room, please email: reservations@cghotelgroup.com

Accessible Deluxe Queen Room

Entrance door width of 35”
Bathroom door width of 34 ½”
One queen bed
Tub and shower with grab bars

Accessible Executive King Room

Entrance door width of 36”
Bathroom door width of 34 ½”
One king bed
Tub and shower with grab bars

Accessible route from public entrance and registration area to accessible rooms.

Standard rooms have entrance door widths of 34 ½” and bathroom door widths of 34 ½”. Please note that they do not have accessible features.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Cupertino Hotel website. The hotel is not responsible for any third-party content on the website.